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Plans, credits and billing
If a payment fails
What you see when a payment doesn't go through, what changes while it's overdue, and how to fix it.
If a payment for your workspace fails, the Subscriptions page shows a banner:
- Your latest payment did not go through. Your workspace stays on Pro for now. Update your card or pay the invoice to keep Pro.
- Your latest payment needs verification before it can complete. Your bank needs you to confirm the payment.
Select Pay now in the banner to open the invoice and pay it. To change your card first, select Manage payment & invoices. See Payments and invoices.
While the payment is overdue
| Stays the same | Changes |
|---|---|
| Unlimited active sites | Your monthly credits are the Free plan's 1,000 instead of Pro's 10,000 |
| Members keep access | Only GPT-6 Luna can be used for new AI requests |
| Pro page view allowance |
Once the payment goes through, everything returns to normal.
If the payment is never made
If the payment is retried and still doesn't go through, the Pro plan ends and the workspace returns to Free. Extra sites are archived and members are paused, exactly as when you downgrade. See When Pro ends and Upgrade, switch to yearly, downgrade.
Disputed payments
If a payment is disputed with your card issuer, the subscription is canceled and the workspace returns to Free. The Subscriptions page explains this. If it was a mistake, contact support@starjay.com, or upgrade again.