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Troubleshooting
Find the fix for a problem by what you see, with links to every troubleshooting section in the docs.
By what you see
| What you see | What to do | Details |
|---|---|---|
| Starting your site or Setting up a fresh workspace | Wait. Setting up a fresh workspace usually takes about a minute. | Messages you might see |
| The editor went to sleep | Select Refresh. | Messages you might see |
| You can't edit the canvas while the AI works | Wait for the AI to finish, or stop it. | Messages you might see |
| Publishing locked — accept or reject AI changes first. | Open the AI panel and select Save or Reject. | Publish your site |
| A publish fails | Read the error in the Publish panel, then try again. | Publish your site |
| Your organization is out of AI credits. | Wait for your credits to refill, buy a credit pack, or upgrade. | Running out of credits |
| Daily AI limit reached for your workspace. | Wait until the time shown. | Credits for AI |
| This chat's model requires Pro. Clear the chat to continue. | Clear the chat, or upgrade to Pro. | Choose an AI model |
| AI memory is full. | Clear the AI memory. Your work is kept. | AI memory |
| The AI stopped because the request needed more steps | Continue, or send a smaller request. | Chat with the AI |
| A screenshot won't attach | Use PNG, JPEG, or WebP, 5 MB or less, and no more than 3. | Show the AI what you mean: screenshots |
| An image won't upload | Use JPEG, PNG, WebP, GIF, or SVG, 20 MB or less. | The image library |
| You can't delete an image | It's in use. Check where it's used first. | Where an image is used, and deleting |
| Too long to save on a collection item | Shorten the item; the limit is 256 KB. | Edit items |
| A collection page is empty on the live site | Publish the items. | CMS pages on the live site |
| Form notifications don't arrive | Verify the email address. | Verify notification emails |
| A custom domain stays pending | Check the DNS records against the ones shown. | Domain troubleshooting |
| That subdomain is taken or reserved | Choose a different Starjay address. | Your free Starjay address |
| Your workspace has 3 active sites, the Free limit. | Archive a site or upgrade to Pro. | Create a site |
| A payment failed | Select Pay now in the banner. | If a payment fails |
| Your changes were overwritten | Someone else may be editing the same site. | Working with others at the same time |
Troubleshooting sections
- Messages you might see: messages in the editor and what to do about each.
- Domain troubleshooting: every domain status and error.
- Running out of credits: what stops and how to continue.
- If a payment fails: the banner and what changes while payment is overdue.
- The Troubleshooting page in the Use your own AI section: problems when working from Claude Code, Codex, or another AI app.
Still stuck?
Email support@starjay.com. See Get support for what to include.